What to Do if Your Shirt Arrives Damaged April 12, 2016 16:27
Well friends, we broke the seal on customer service tests this week. I got a note from a customer that their order arrived and the t-shirt seam was improperly sewn, leaving a big hole.
These things happen, but I won't lie, it caused me a moment of panic. See, I have my shirts printed and fulfilled by a third party, so I don't see every single shirt before it gets to you.
My fulfillment partner is usually excellent; I have the good fortune of living just five miles from their facility that serves the whole country, and have been super-impressed with their work so far. But we're all human, and sometimes there's an oversight. I called them up and we are working together to make sure my customer is made right.
The good news is, now I'm familiar with the procedure, so in the unlikely event that your next purchase arrives with a defect, here's what you do:
- Take a picture of your item with the damage visible
- Email it to me at firstname.lastname@example.org. It's helpful to include your name and the order number (it's in your confirmation email when the order ships initially).
That's it! I'll get you sorted with my print partner and I'll keep you updated on your replacement's progress.
The Big Free Shipping Event August 29, 2015 15:57
Now through September 1st, everything in the shop comes with free shipping if you enter the code YEAHBUDDY at checkout. Look at all the cute stuff you can get!
I'll pick three adorable, corrdinating Pocket Owls for you to keep or share with your two besties
I've got a half-dozen new prints available ...
...and a selection of original art from #100monsters
Thanks For a Successful First Run of Vulprits! March 28, 2015 22:38
Series 1 Vulprits were all adopted in three days! Thanks everyone for your interest!
Series 2 will be out soon in a new palette, along with a new little critter I'm working on. Keep your eyes on my instagram for the quickest updates, or join the mailing list