About Veronica/Sharptooth Snail

Who the heck are you?

My name is Veronica Guzzardi. I grew up in Los Angeles in the 80s and 90s and I swear I saw a unicorn at Descanso Gardens one time. I'm an illustrator, cartoonist, sculptor, occasional designer, unskilled player of stringed instruments, and novelty-sock-wearing gadabout. I like making connections with people using colorful animal characters to facilitate. I work in a lot of media and bounce around between styles, but thematically I'm generally pretty cheerful and hopeful. I believe that cuteness makes us kind, and there is tremendous power in kindness.

What is a Sharp-tooth Snail and Why is it Your Shop Name?

It's from a Poem called Warning in Shel Silverstein's Where the Sidewalk EndsYou can buy the book at that link and I'll get a few pennies, or you can just google it. It's not a long poem; I have it memorized. I named my shop Sharptooth Snail because my name is hard to spell and I wanted something funny and memorable to be able to tell people.

Where can I see more of your work?

My portfolio, blog, and links to all of my social media can be found here.

 

About the Stuff

These policies are subject to change at any time.

What will I find in this shop?

I make nearly everything you see in this shop (I do carry things that I have made for me by third parties, but feature my work). You'll find original artwork, prints in various sizes, resin figurines and art dolls, buttons, pendants and other goodies featuring my artwork.

I focus mostly on my own original work, but I do occasionally have fanwork here. Sometimes. 

When will my stuff arrive?

I ship on Tuesdays and Fridays, except during November and December, when I ship daily as needed. Some items, like t-shirts and mugs, ship directly from my printers; they often take a few days longer because they are printed as things are ordered. If you make a mixed order, I will ship the stuff that comes directly from me on the regular schedule.

I got a shirt and it has a funny-textured square around the design. What gives?

Most of the shirts are printed by heat transfer or dye sublimation. They are treated with a special coating before the design is printed so it sticks properly and doesn't get warped. The weird square is part of that coating and it'll come out in the regular wash

Are the mugs microwaveable? Can I put them in the dishwasher?

Yes, and yes! The mugs are heat treated and the printing will withstand the horrors of the dishwasher and microwave. I put mine in both daily. 

California Proposition 65 Warning and other CYA language

The resin I use to make my figures comes with a Prop 65 warning, which you're probably familiar with if you live in California. It reads as follows: These products contain Butyl Benzyl Phthalate, which has been identified by the state of California to cause birth defects or other reproductive harm.

I do not know whether the chemical reaction that makes the resin solid affects the presence of these chemicals, so I'm including the warning here just in case.

For the record I think Prop 65 was designed mostly to make lawyers money, and mostly just scares people. All the same, the Materials Safety Data Sheet for the resins I use can be found here. 

Use common sense. We call them "toys" but they are really collectibles for grown folks. Please wash your hands after handling your resin figures, like you should do when you handle computer cables. Don't put resin toys in your mouth. Don't give them to children. Buckle up. Don't smoke.

International Orders, Please Note

You may be responsible for paying a duty or some other form of customs charge when your item arrives in your country. I have a responsibility to fill out my customs declarations honestly and I will not lie on them for any reason, particularly not in an attempt to dodge taxes. This would put us both at risk and I won't do it.

Returns

You may return a non-custom item to me at your expense within 30 days for a refund of the purchase price. I cannot refund shipping/handling costs. If 30 days have gone by since your purchase, unfortunately I can’t offer you a refund or exchange.

To be eligible for a return, please email me first so I know it's coming back. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please email me if you would like to discuss an exchange.

Several types of goods are exempt from being returned. Consumables like food items or soap cannot be returned. Downloads such as printables are not eligible for a refund.

Commissions are not eligible for a refund once they have been shipped to you. We should be in contact during every step of the commission process so you should know what you are getting by the time it reaches you.

Additional non-returnable items:
Gift cards
Downloadable software products

To complete your return, I require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within seven days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact Veronica at hello@sharptoothsnail.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
To return your product, please email me first to discuss it. If return of the item is required, mail it to Sharptooth Snail, 6847 Claire Ave, Reseda CA 91335.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Your refund will not include the cost of shipping.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. I don’t guarantee that I will receive your returned item. Please pack your item carefully. You will be responsible for damage while the item is en route, and you will not receive a refund if I cannot resell the item.